Support
HeusMt2 support: the right channel for password and account issues, penalty appeals, bug reports and account deletion. Pick your topic to begin.
Our contact address is iletisim@heusmt2.com. Tell us your topic and, if you have one, your support code; do not send your password or your character deletion code.
| Topic | What to do |
|---|---|
| I forgot my password | Use the password reset page. |
| Password or character deletion code | After logging in, change your details. |
| Account deletion or a data request | The account deletion steps and the KVKK application procedure. |
| Sanction appeal | Read the rules; send a message with your character name and the date of the event to the contact address. |
| Game bug or security hole | Report the problem to the contact address. For security reports, the security contact details apply. |
| Shop or coupon support code | Send the code to the contact address without changing it; check your balance before trying the transaction again. |
| Payment or fraud | Before paying, verify through our contact address as set out in Terms of Use §7. |
| Notice from a rights holder | Send your grounds to the contact address under Terms of Use §11. |
Staff will never ask for your password or your character deletion code. Do not pay anyone who asks for payment on our behalf. KVKK applications are answered within 30 days at the latest; no response time is promised for other topics.